Nebraska Heart Institute - Patient Satisfaction

1.800.NHI.DOCS

(1.800.644.3627)

7440 South 91st Street

Lincoln, NE 68526

Did you know? Women may mistake a heart attack for back pain or indigestion, due to symptoms such as abdominal or mid-back pain, jaw pain, indigestion, extreme fatigue, and radiating chest pain.

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Patient Satisfaction - HCAHPS

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national, standardized survey used to collect patient information. Regarding patient experiences during a recent overnight stay in the hospital.

Information provided by the Centers for Medicare and Medicaid Services (CMS). For more information please visit Hospital Compare.

Reporting period for Clinical Process Measures: July 1, 2007 - June 30, 2008.

Quality Indicators	Nebraska Heart Hospital	State Average	National Average
Percent of patients who reported that their nurses "Always" communicated well.	82%	77%	74%
Percent of patients who reported that they "Always" received help as soon as they wanted.	78%	67%	62%
Percent of patients who reported that their pain was "Always" well controlled.	72%	69%	68%
Percent of patients who reported that their room and bathroom were "Always" clean.	84%	75%	69%
Percent of patients who reported, YES, staff provided patients information about what to do during their recovery at home.	85%	83%	80%
Percent of patients who reported YES, they would definitely recommend the hospital.	87%	72%	68%

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Quality Ratings | Heart Attack | Heart Failure
Surgical Care Improvement | Infection Rate
Open Heart Surgery | Interventional Cardiology

Consumer Assessment | Quality Reference Links
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Quality & Safety